Refund policy

Published 2026-08-13

Eligible products purchased from Quronix may be returned within 30 days of delivery when they meet the conditions listed here.

Return requests

Email gedevenney@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Proof of purchase required
• Bikes ridden outdoors beyond a fit check may not qualify unless defective
• Bike must be unused beyond initial inspection/assembly check and include all original parts
• Final-sale bikes are not eligible

What does not qualify

• Assembly damage caused after delivery
• Unauthorized returns
• Ridden, crashed, or modified bikes
• Missing wheels, seats, or accessory kits
• Final-sale models

Return checklist

1. Email gedevenney@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

Refund timing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm wheel size, age group, and rider sizing notes on the product page before ordering. Replacement or exchange requests are reviewed against available stock after we receive your email.